Please note: For an optimal experience, we recommend using a desktop or tablet device rather than mobile. Not designed for use on mobile phones.

Please note: Not compatible with Amazon Fire tablets. For an optimal experience, we recommend using a desktop or tablet device rather than mobile. Not designed for use on mobile phones.

Most problems can be resolved by following the troubleshooting steps below. Please try these steps in order. If one doesn’t fix the problem, move onto the next one.

If you need any help, please contact our friendly customer service team here. Teachers and school administrators should contact 3P Learning on 02 9019 2800 from 8.30am to 5pm AEST, Monday to Friday.

• Investigate whether you have a parental lock or anti-virus software that is blocking the site.
• Ensure the following URLs have been added to your safe list:
  • Ensure the following URLs have been added to your safe list:
  • mathseeds.com
  • readingeggspress.com
  • readingeggsjunior.com
  • fastphonics.com
  • stats.pusher.com
  • mathseedsprime.com
  • writinglegends.com
  • assets.ctfassets.net

Your parental control software might need a * or *. to allow all subdomains to be accessed.

• Refresh your page
• Ensure you have fixed line high‑speed broadband access
• Ensure that you access the site via the Internet address bar and not through Shortcuts or Favourites
• Delete your browsing history (temporary internet files/cache/cookies) as your computer may be continually memorising the same error. If you are not sure how to do this, please click here for appropriate instructions
• Upgrade your Internet Browser to Google Chrome.

• Refresh the page
• Ensure you have high‑speed WiFi internet access
• Ensure that JavaScript is enabled on your device
• Delete the Browser history and cookies. For appropriate instructions, Safari users click here and Chrome users click here
• Close and restart the Application/Browser. For appropriate instructions, iPad users click here and Android users click here.
• Upgrade your Internet Browser to the latest version
• Reset your device
  • iPad: Press and hold the Sleep/Wake button and the Home button at the same for at least ten seconds, until the Apple logo appears
  • Android: Press and hold the Power/lock button and select ‘Power Off’ from the options to shut down the device. Press and hold the Power/lock button again to restart it
• Delete and re‑install the application.

Refer to our FAQs page for troubleshooting tips for your tablet’s audio settings.

If you experience any issues or if you have any questions, you can get in touch on our contact us page. Additionally, you can also visit our ABC Reading Eggs FAQs page here.