Reading Eggs & Reading Eggspress | 3P Learning Technical Support

Need some technical support for Reading Eggs, Reading Eggspress and Fast Phonics?

We’re here for you. Reading Eggs (including Reading Eggspress) can be accessed by PC, Mac, iOS and Android devices as well as Windows tablets & Chromebooks.

Below is a list of technical requirements to access the Reading Eggs suite.

Technical Requirements

Desktop

Minimum Requirements Recommended Specifications
Operating System Windows 8 or later, last 4 versions of Mac OS X Windows 10 or latest Mac OS X version
Processor Intel Core2 Duo 2.5 GHz Intel Core2 Quad 2.33 GHz
Video Intel HD Graphics (Integrated)
Memory 2GB RAM 4GB RAM
Internet Broadband Internet connection
Input Keyboard and mouse
Resolution 1024 x 768 minimum display resolution  1280 x 1024 recommended display solution
Group Policy The following file extensions should be allowed in the group policy:

  • .MP3
  • .MP4
  • .JPG
  • .PNG
  • .SWF
  • .JS

Supported Browsers

Minimum Recommended
Chrome Last 3 major versions Latest version
Firefox Last 2 major versions Latest version
Internet Explorer

Internet Explorer 11

We will be further reducing support for IE11 as of August 2021. Your experience may be degraded while using IE11 after August 2021, with limited support options available after this date. If you experience any issues while using IE11, you will be required to switch to a supported browser.

Safari Last 2 major versions Latest version

iOS

Minimum Recommended
Phone iPhone 6s, iPhone 6s+, iPhone SE (1st generation) Latest iPhone
Tablet iPad Mini 4, iPad (5th generation), iPad Air 2, iPad Pro 1st Generation Latest iPad, Latest iPad Air, Latest iPad Pro
Operating System iOS 10.0+ or later Latest iOS version
Browser Latest version of Safari
App Mobile app also available on iOS. Download for free via the Apple App Store and log in using your Reading Eggs username and password.
Internet Wireless internet connection is required whilst accessing the program.
Device orientation Landscape mode recommended

Android

Minimum Recommended
Phone Samsung Galaxy S6 Samsung Galaxy S7+
Tablet Samsung Galaxy Tab 4 8.0″ Samsung Galaxy Tab A 7.0″
Operating System Android 6.0+ Latest Android version
Memory 1.5GB RAM 1.5GB+ RAM
Browser Latest version of Chrome
Access Simply log in to your account using Google Chrome version 29.0 or later. Google Chrome is available as a free download from the Google Play store.
App Mobile app also available for select devices in the Google Play Store
Device orientation Landscape mode recommended
Not supported on Dell Venue 7 and Kindle Fire tablets. Not compatible with Amazon Fire tablets. For an optimal experience, we recommend using a desktop or tablet device rather than mobile.

Windows Tablets

Access via browser. Not available in app store.

Chromebooks

Reading Eggs is available and accessible on Chromebooks, however please note there may be some minor user experience issues with some areas of the site.

Whitelisting IP Ranges and Domains

In order to provide the best experience to the millions of users around the world, 3P Learning programs use a variety of IP ranges and domains. If you are accessing via a network, or school-based system, you may need to update your school’s proxy/content filtering systems to allow access to Reading Eggs and Reading Eggspress.

*.readingeggs.com *. denotes a wildcard including all sub domains. Some proxy filters accept wildcards simply as .readingeggs.com
*.readingeggs.com.au *. denotes a wildcard including all sub domains. Some proxy filters accept wildcards simply as .readingeggs.com.au
*.readingeggspress.com *. denotes a wildcard including all sub domains. Some proxy filters accept wildcards simply as .readingeggspress.com
*.readingeggsassets.com *. denotes a wildcard including all sub domains. Some proxy filters accept wildcards simply as .readingeggsassets.com
*.fastphonics.com *. denotes a wildcard including all sub domains. Some proxy filters accept wildcards simply as .fastphonics.com
*.readingeggsjunior.com *. denotes a wildcard including all sub domains. Some proxy filters accept wildcards simply as .readingeggsjunior.com
*.readingeggs.co.uk *. denotes a wildcard including all sub domains. Some proxy filters accept wildcards simply as .readingeggs.co.uk
*.readingeggs.co.za *. denotes a wildcard including all sub domains. Some proxy filters accept wildcards simply as .readingeggs.co.za

Troubleshooting Tips

Most problems can be resolved by following the troubleshooting steps below. Please try these steps in order. If one doesn’t fix the problem, move onto the next one.

Check Safety Controls

  • Investigate whether you have a parental lock or anti-virus software that is blocking the site.
  • Ensure the following URLs have been added to your safe list:
    • *.readingeggs.com
    • *.mathseeds.com
    • *.readingeggspress.com
    • *.readingeggsjunior.com
    • *.fastphonics.com
    • stats.pusher.com

Desktop Users

  • Refresh your page
  • Ensure you have fixed line high‑speed broadband access
  • Ensure that you access the site via the Internet address bar and not through Shortcuts or Favourites
  • Delete your browsing history (temporary internet files/cache/cookies) as your computer may be continually memorising the same error. If you are not sure how to do this, please click here for appropriate instructions
  • Upgrade your Internet Browser to Google Chrome

Tablet Users

  • Refresh the page
  • Ensure you have high‑speed WiFi internet access
  • Ensure that JavaScript is enabled on your device
  • Delete the Browser history and cookies. For appropriate instructions, Safari users click here and Chrome users click here
  • Close and restart the Application/Browser. For appropriate instructions, iPad users click here and Android users click here
  • Reset your device
    • iPad: Press and hold the Sleep/Wake button and the Home button at the same for at least ten seconds, until the Apple logo appears
    • Android: Press and hold the Power/lock button and select ‘Power Off’ from the options to shut down the device. Press and hold the Power/lock button again to restart it
  • Delete and re‑install the application.

Fixing Audio or Sound Issues on iPad or Galaxy Tab 3

Refer to the FAQs page for troubleshooting tips for your tablet’s audio settings.

Looking for a little extra help?

No problem, we’re here for you. Our dedicated technical support team can be easily contacted by email. In addition, our global network of customer and school support teams are based around the world. Your local team is ready to help!

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