WordFlyers | 3P Learning Technical Support

Need some technical support for WordFlyers?

We’re here for you. WordFlyers can be accessed by PC, Mac, iOS and Android devices as well as Windows tablets & Chromebooks.

Below is a list of technical requirements to access WordFlyers.

Technical Requirements

Desktop

Minimum Requirements Recommended Specifications
Operating System Windows 7 or later, last 4 versions of Mac OS X Windows 10 or latest Mac OS X version
Processor AMD E1-1200 1.4GHz
Video AMD Radeon 7310
Memory 2GB RAM 4GB RAM
Sound Working sound card
Internet Broadband Internet connection
Input Keyboard and mouse
Resolution 1024 x 768 minimum display resolution  1280 x 1024 recommended display solution
Group Policy The following file extensions should be allowed in the group policy:

  • .MP3
  • .MP4
  • .JPG
  • .PNG
  • .JS

Supported Browsers

Minimum Recommended
Chrome Last 4 major versions Latest version
Edge Last 4 major versions Latest version
Firefox Last 4 major versions Latest version
Internet Explorer

Internet Explorer 11

We will be further reducing support for IE11 as of August 2021. Your experience may be degraded while using IE11 after August 2021, with limited support options available after this date. If you experience any issues while using IE11, you will be required to switch to a supported browser.

Safari 9, 10, 11 Latest version

Users on Chrome 55 should upgrade to Chrome 56.

Due to the nature of computer errors it can be very difficult to diagnose compatibility issues without seeing them in action. We would recommend having your IT technician investigate them in the first instance.

If you do come across a technical issue, please try the following:

  • Refresh the page
  • Check firewalls / security settings / content filters as sometimes this blocks content, like sound
  • If you’re experiencing issues using Internet Explorer, please try a different browser such as Firefox or Google Chrome
  • Clear your cache: http://www.wikihow.com/Clear-Your-Browser’s-Cache
  • Modify proxy/content filter settings to accept larger files up to 5 MB in size
  • If traffic from our CDN is not cached, there will likely be an unnecessary increase in bandwidth expenditure on the school’s network. The relevant URL to cache is:
    • *.readingeggs.com
    • *.readingeggsassets.com

iOS

Minimum Recommended
Tablet iPad Mini (2nd generation), iPad (3rd generation) Latest iPad, Latest iPad Air, Latest iPad Pro
Operating System iOS 9.0+ or later Latest iOS version
Browser Safari 6.0 or Chrome 29
Internet Wireless internet connection is required whilst accessing the program.
Device orientation Landscape mode recommended

Android

Minimum Recommended
Tablet Samsung Galaxy Tab 4 8.0″ Samsung Galaxy Tab A 7.0″
Operating System Android 6.0+ Latest Android version
Memory 1.5GB RAM 1.5GB+ RAM
Browser Latest version of Chrome
Access Simply log in to your account using Google Chrome version 29.0 or later. Google Chrome is available as a free download from the Google Play store.
Device orientation Landscape mode recommended
Phones are not supported

Windows Tablets

Access via browser. Not available in app store.

Chromebooks

Reading Eggs is available and accessible on Chromebooks, however please note there may be some minor user experience issues with some areas of the site.

Whitelisting IP Ranges and Domains

In order to provide the best experience to the millions of users around the world, 3P Learning programs use a variety of IP ranges and domains. If you are accessing via a network, or school-based system, you may need to update your school’s proxy/content filtering systems to allow access to Mathseeds.

*.wordflyers.com.au *. denotes a wildcard including all sub domains. Some proxy filters accept wildcards simply as .wordflyers.com.au
student.wordflyers.com.au
teacher.wordflyers.com.au
*.readingeggsassets.com *. denotes a wildcard including all sub domains. Some proxy filters accept wildcards simply as .readingeggsassets.com
*.typekit.net *. denotes a wildcard including all sub domains. Some proxy filters accept wildcards simply as .typekit.net
*.tiles.mapbox.com *. denotes a wildcard including all sub domains. Some proxy filters accept wildcards simply as .tiles.mapbox.com

Troubleshooting Tips

If you do come across a technical issue, please try the following:

  • Refresh the page
  • Check firewalls / security settings / content filters as sometimes this blocks content, like sound
  • If you’re experiencing issues using Internet Explorer, please try a different browser such as Firefox or Google Chrome
  • Clear your cache: http://www.wikihow.com/Clear-Your-Browser’s-Cache
  • Modify proxy/content filter settings to accept larger files up to 5 MB in size
  • If traffic from our CDN is not cached, there will likely be an unnecessary increase in bandwidth expenditure on the school’s network. The relevant URL to cache is:
    • *.readingeggs.com
    • *.readingeggsassets.com

It is essential that content relating to the IP address for our web server (corresponding to wordflyers.com.au) is not cached. All other content should be cached. To determine the IP, run the following in the command line (If using Windows computer, please download dig dns tool before running these commands):

  • dig +nostats +nocomments +nocmd wf-student-app-production-2113347585.us-west-2.elb.amazonaws.com
  • dig +nostats +nocomments +nocmd wf-teacher-app-production-1371670232.us-west-2.elb.amazonaws.com

Looking for a little extra help?

No problem, we’re here for you. Our dedicated technical support team can be easily contacted by email. In addition, our global network of customer and school support teams are based around the world. Your local team is ready to help!

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